Terms and Conditions

1. Introduction

These Terms of Use ("Terms") govern your access to and use of the website, products, and services ("Services") provided by Digital Sanctum ("we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.

2. Scope of Services

Digital Sanctum primarily serves small to medium-sized businesses seeking to optimise their workflow and leverage the latest IT and AI technologies for growth, improved efficiency, and competitiveness. Our Services include, but are not limited to, IT consulting, AI consulting, business process management, workflow automation, and IT support. A detailed outline of our Services is provided in a separate document or agreement.

3. Payment and Fees

Fees for our Services shall be payable as per the agreed-upon terms between Digital Sanctum and the client, which may include hourly rates, fixed project fees, or retainer arrangements. Invoices will be issued periodically, and payment is due within 30 days of the invoice date. In the event of a late payment, Digital Sanctum reserves the right to charge a late fee or cease provision of services until full payment is made.

4. Modifications and Termination

Digital Sanctum reserves the right to modify or discontinue, temporarily or permanently, our Services with or without notice to you. You agree that Digital Sanctum shall not be liable to you or any third party for any modification, suspension, or discontinuance of our Services.

5. Intellectual Property Rights

Unless otherwise agreed in writing, all intellectual property rights, including copyrights, patents, and trade secrets, developed or created by Digital Sanctum during the course of providing Services to you shall remain the property of Digital Sanctum. Certain exceptions may apply where explicit arrangements have been made and agreed upon in writing.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed by one party to the other in connection with the provision of Services under these Terms, except where disclosure is required by law or with the written consent of the disclosing party.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Australia. The parties agree to submit to the exclusive jurisdiction of the courts of Australia for the resolution of any disputes arising from or relating to these Terms.

8. Limitation of Liability

Digital Sanctum's liability for any claim arising out of or in connection with the provision of Services under these terms, whether in contract, tort (including negligence) or otherwise, shall be limited to the amount of fees paid by you for the specific service giving rise to the claim, and Digital Sanctum shall not be liable for any indirect, consequential, special or punitive damages.

9. Indemnity

You agree to indemnify and hold Digital Sanctum, its directors, officers, employees, agents, and affiliates harmless from any and all claims, liabilities, damages, costs, and expenses, including legal fees, arising from your use of our Services or your breach of these Terms.

10. Warranties and Disclaimers

Digital Sanctum provides the Services "as is" and "as available" without warranty of any kind, either express or implied, except as expressly provided to the contrary in writing. Digital Sanctum expressly disclaims any warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Force Majeure

Digital Sanctum shall not be liable for any delay or failure in performance under these Terms resulting from acts beyond its reasonable control, including but not limited to acts of God, acts of war, epidemics, fire, floods, telecommunication failures, power failures, internet failures, or governmental actions.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions will remain in full force and effect, continuing to be binding and enforceable.

13. Entire Agreement

These Terms constitute the entire agreement between you and Digital Sanctum and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website, products, and Services.

14. Changes to Terms

Digital Sanctum reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect via the email address provided by you, or by posting a notice on our website.

15. Data Protection

Your use of our Services may involve the transfer, storage, and processing of your personal data. Please refer to our Privacy Policy, which forms a part of these Terms, for information on how we collect, use, and protect your personal data.

16. Contact Information

If you have any questions about these Terms, please contact us at hello@digitalsanctum.com.au.