Business Process Intelligence

Find the friction in how work happens. Then test what should change.

Explore published reference models with inspectable BPMN, disclosed assumptions and validation evidence. Use the broader catalogue to identify the process your organisation should analyse next.

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Published reference models

Start with the work you can inspect now

These are complete analytical artefacts, not catalogue placeholders. Each entry connects the process model to its evidence state, scenarios, limitations and business implications.

Published · v1.7.0 Finance & Accounting

Invoice Approval Process

Invoice receipt through control validation, approval decision and posting to the payment queue. Payment execution, bank settlement and remittance advice are explicitly out of scope.

Top level: 18
Drill-down: 14
Evidence: Benchmark verified

Approval waiting dominates tail performance. The baseline P95 is nearly three times its median, and sequential approval review contributes about 97% of simulated elapsed time under these assumptions.

Inspect model, findings and evidence

Published · v12 Finance & Accounting

Expense Reimbursement

Employee claim capture, policy and exception assessment, manager review, controls and audit, reimbursement recovery, notification and record retention.

Top level: 18
Drill-down: 56
Evidence: Definition validated

Correction turnaround drives the long tail. Correct, resubmit or withdraw contributes about 81% of simulated elapsed time under the baseline assumptions, and the P95 exceeds 13 days.

Inspect model, findings and evidence

In validation

Models progressing through evidence gates

4 in validation

Sales & Marketing

Lead-to-Opportunity Pipeline

Lead capture from multiple sources, qualification scoring, BANT assessment, opportunity creation, and sales assignment.

Not yet published

Human Resources

Employee Onboarding

Offer acceptance, background check, system account provisioning, equipment ordering, induction training, and probation review.

Not yet published

IT & Technology

Incident Management (ITIL)

Incident detection, logging, categorisation, prioritisation, investigation, resolution, and post-incident review.

Not yet published

Customer Service

Ticket Escalation Management

Ticket creation, L1 triage, L2 escalation criteria evaluation, L3 expert assignment, resolution verification, and customer closure.

Not yet published

Process opportunity catalogue

Browse 64 planned process opportunities

Planned entries identify useful analysis targets. They do not imply a published model or completed evidence package.

Search planned processes

Finance & AccountingCore financial processes — invoice-to-cash, procure-to-pay and period-end close

Accounts Payable Workflow

Planned

Vendor invoice capture, 2-way/3-way matching, payment run generation, remittance advice, and early payment discount handling.

Catalogue scope: 7 top-level activities

Budget Planning & Approval

Planned

Department budget submissions, executive review, iterative revisions, board approval, and allocation to cost centres.

Catalogue scope: 6 top-level activities

Credit Application Review

Planned

Customer credit application submission, credit bureau check, financial assessment, risk rating, and terms assignment.

Catalogue scope: 6 top-level activities

Month-End Close

Planned

Journal entry posting, account reconciliation, variance analysis, management sign-off, and financial statement publishing.

Catalogue scope: 9 top-level activities

Purchase Order Processing

Planned

Purchase request creation, budget validation, PO approval, vendor confirmation, and goods receipt matching.

Catalogue scope: 7 top-level activities

Subscription Billing & Renewal

Planned

Recurring invoice generation, payment collection, dunning for failed payments, subscription upgrades/downgrades, and renewal notices.

Catalogue scope: 8 top-level activities

Sales & MarketingRevenue processes — lead-to-cash, campaign management and partner operations

Contract Review & Approval

Planned

Contract draft submission, legal review, clause negotiation, stakeholder approval, e-signature, and repository storage.

Catalogue scope: 7 top-level activities

Customer Onboarding

Planned

Welcome package delivery, account provisioning, training scheduling, data migration, and go-live confirmation.

Catalogue scope: 6 top-level activities

Marketing Campaign Management

Planned

Campaign brief creation, creative development, compliance review, channel deployment, lead tracking, and ROI analysis.

Catalogue scope: 7 top-level activities

Partner Onboarding

Planned

Partner application review, due diligence, agreement execution, system access provisioning, and enablement training.

Catalogue scope: 7 top-level activities

Quote-to-Cash

Planned

Sales quote generation, pricing approval, customer acceptance, order fulfilment, invoicing, and revenue recognition.

Catalogue scope: 9 top-level activities

Sales Order Processing

Planned

Order entry validation, credit hold check, inventory allocation, shipping arrangement, and order confirmation.

Catalogue scope: 5 top-level activities

Subscription Renewal Management

Planned

Renewal notification generation, pricing proposal, negotiation, order processing, and retention analysis.

Catalogue scope: 6 top-level activities

Human ResourcesPeople operations — hire-to-retire, performance management and employee services

Employee Offboarding

Planned

Resignation acceptance, exit interview, knowledge transfer, asset return, system deprovisioning, and final pay calculation.

Catalogue scope: 7 top-level activities

Leave Request & Approval

Planned

Leave request submission, manager approval workflow, team coverage check, payroll integration, and accrual tracking.

Catalogue scope: 5 top-level activities

Payroll Processing

Planned

Timesheet collection, leave accrual calculation, overtime computation, tax withholding, payslip generation, and bank file transmission.

Catalogue scope: 8 top-level activities

Performance Review Cycle

Planned

Goal setting, self-assessment, manager review, 360-degree feedback collection, calibration, and compensation adjustment.

Catalogue scope: 7 top-level activities

Recruitment & Hiring

Planned

Requisition approval, job posting, candidate screening, interview scheduling, offer negotiation, and contract generation.

Catalogue scope: 9 top-level activities

Training Enrollment

Planned

Course catalogue browsing, manager-approved enrollment, attendance tracking, assessment completion, and certification issuance.

Catalogue scope: 6 top-level activities

Travel Request & Approval

Planned

Travel request submission, budget check, manager approval, booking arrangement, expense pre-authorisation, and post-trip reconciliation.

Catalogue scope: 6 top-level activities

IT & TechnologyInfrastructure and operations — incident, change, release and access management

Access Request & Provisioning

Planned

Access request submission, manager authorisation, role-based provisioning, system access grant, periodic access review.

Catalogue scope: 6 top-level activities

Bug Tracking & Resolution

Planned

Bug report submission, triage, severity classification, developer assignment, fix verification, regression testing, and deployment.

Catalogue scope: 7 top-level activities

Change Management

Planned

Change request submission, impact assessment, CAB review, implementation planning, deployment, and post-change review.

Catalogue scope: 7 top-level activities

Data Subject Access Request (DSAR)

Planned

Request receipt, identity verification, data search, collation, legal review, response package generation, and secure delivery.

Catalogue scope: 7 top-level activities

Infrastructure Provisioning

Planned

Resource request, capacity check, automated provisioning via IaC, configuration management, monitoring setup, and handover.

Catalogue scope: 6 top-level activities

Release Management

Planned

Release planning, build preparation, test environment deployment, UAT sign-off, production rollout, and release notes publishing.

Catalogue scope: 7 top-level activities

Service Request Fulfillment

Planned

Request submission, catalogue validation, approval routing, provisioning, fulfilment confirmation, and satisfaction survey.

Catalogue scope: 5 top-level activities

Customer ServiceSupport operations — ticket management, escalation and customer feedback

Complaint Handling

Planned

Complaint receipt, categorisation, investigation, root cause analysis, corrective action, customer communication, and trend reporting.

Catalogue scope: 7 top-level activities

Customer Feedback Loop

Planned

Survey trigger, response collection, sentiment analysis, feedback categorisation, action item creation, and closed-loop follow-up.

Catalogue scope: 6 top-level activities

Knowledge Article Publishing

Planned

Article draft creation, technical review, editorial approval, publishing, feedback collection, and periodic content refresh.

Catalogue scope: 6 top-level activities

Return Merchandise Authorization

Planned

RMA request, eligibility verification, return label generation, inbound inspection, refund/replacement processing, and inventory update.

Catalogue scope: 6 top-level activities

Warranty Claim Processing

Planned

Claim submission, eligibility validation, product return/RMA, inspection, approval/rejection, replacement processing, and claim closure.

Catalogue scope: 8 top-level activities

Legal & ComplianceGovernance and risk — contracts, compliance audits and policy management

Compliance Audit Process

Planned

Audit scope definition, control testing, evidence collection, finding identification, remediation plan, and management sign-off.

Catalogue scope: 7 top-level activities

Contract Lifecycle Management

Planned

Contract request, template selection, negotiation, legal review, e-signature execution, obligation tracking, and renewal/expiry management.

Catalogue scope: 9 top-level activities

GDPR DSAR Fulfillment

Planned

Subject request receipt, identity verification, data discovery, response compilation, legal review, delivery, and log retention.

Catalogue scope: 7 top-level activities

Policy Exception Request

Planned

Exception request submission, policy analysis, risk assessment, stakeholder approval, conditional approval terms, and expiration tracking.

Catalogue scope: 6 top-level activities

Risk Assessment & Mitigation

Planned

Risk identification, likelihood/impact scoring, control evaluation, residual risk rating, treatment planning, and monitoring schedule.

Catalogue scope: 7 top-level activities

Vendor Due Diligence

Planned

Vendor security questionnaire, evidence review, risk rating, conditional approval, monitoring schedule, and periodic reassessment.

Catalogue scope: 6 top-level activities

HealthcareClinical and administrative processes — intake, claims and records management

Appointment Scheduling

Planned

Slot availability check, patient preference capture, provider matching, confirmation notification, reminder sequence, and cancellation/rebooking.

Catalogue scope: 6 top-level activities

Claims Processing

Planned

Claim submission, coding validation, payer adjudication, denial management, payment posting, and patient statement generation.

Catalogue scope: 8 top-level activities

Clinical Trial Management

Planned

Protocol approval, site selection, patient recruitment, informed consent, data collection, adverse event reporting, and study close-out.

Catalogue scope: 9 top-level activities

Discharge Planning

Planned

Discharge assessment, care plan development, community resource referral, medication reconciliation, patient education, and follow-up scheduling.

Catalogue scope: 7 top-level activities

Medical Records Request

Planned

Request receipt, identity verification, record search, privacy review, data packaging, secure delivery, and disclosure logging.

Catalogue scope: 6 top-level activities

Patient Intake & Registration

Planned

Appointment booking, patient demographic collection, insurance verification, consent capture, and registration confirmation.

Catalogue scope: 6 top-level activities

Manufacturing & Supply ChainProduction and logistics — order-to-cash, inventory and quality management

Inventory Management

Planned

Stock level monitoring, reorder point calculation, purchase order generation, receiving, put-away, cycle counting, and adjustment.

Catalogue scope: 7 top-level activities

Order-to-Cash

Planned

Order capture, credit check, inventory allocation, fulfilment, shipping, invoicing, payment collection, and revenue recognition.

Catalogue scope: 9 top-level activities

Procure-to-Pay

Planned

Purchase requisition, supplier selection, PO issuance, goods receipt, invoice verification, and payment execution.

Catalogue scope: 7 top-level activities

Production Scheduling

Planned

Demand forecast review, capacity check, raw material availability, production order creation, work centre assignment, and schedule publishing.

Catalogue scope: 7 top-level activities

Quality Control Inspection

Planned

Inspection plan creation, sample collection, test execution, non-conformance reporting, corrective action, and release decision.

Catalogue scope: 6 top-level activities

Reverse Logistics / Returns

Planned

Return request authorisation, RMA generation, inbound receipt, inspection, grading, refurbish/recycle decision, and credit issuance.

Catalogue scope: 7 top-level activities

Shipping & Logistics

Planned

Order picking, packing, carrier selection, label generation, dispatch confirmation, tracking, and delivery verification.

Catalogue scope: 6 top-level activities

Supplier Onboarding

Planned

Supplier application, financial stability check, quality audit, contract negotiation, system setup, and initial order processing.

Catalogue scope: 7 top-level activities

Construction & Real EstateProject delivery and property management — bids, leases and inspections

Change Order Management

Planned

Change request submission, scope impact analysis, cost/schedule assessment, stakeholder approval, and contract amendment.

Catalogue scope: 6 top-level activities

Inspection Scheduling

Planned

Inspection request, date/time coordination, inspector assignment, on-site inspection reporting, deficiency notification, and re-inspection.

Catalogue scope: 5 top-level activities

Permit Application Process

Planned

Application preparation, jurisdiction review, plan check, fee assessment, inspection scheduling, approval, and certificate issuance.

Catalogue scope: 7 top-level activities

Project Bid & Award

Planned

RFP receipt, bid/no-bid decision, proposal preparation, submission, evaluation, negotiation, and contract award.

Catalogue scope: 7 top-level activities

Property Lease Management

Planned

Lease negotiation, execution, rent roll setup, tenant move-in, maintenance request handling, lease renewal, and move-out inspection.

Catalogue scope: 8 top-level activities

Subcontractor Onboarding

Planned

Prequalification review, insurance verification, safety orientation, contract execution, and project assignment.

Catalogue scope: 5 top-level activities

EducationAcademic and administrative processes — enrolment, assessment and curriculum

Academic Advising

Planned

Advising appointment scheduling, degree audit, course selection guidance, graduation check, and academic intervention/escalation.

Catalogue scope: 5 top-level activities

Course Registration

Planned

Course catalogue review, schedule planning, advisor approval, registration, waitlist management, and enrollment confirmation.

Catalogue scope: 5 top-level activities

Curriculum Approval

Planned

Proposal submission, department review, curriculum committee evaluation, academic board approval, implementation planning, and accreditation reporting.

Catalogue scope: 7 top-level activities

Grade Submission & Approval

Planned

Grade entry, department review, grade change processing, academic record update, transcript generation, and appeals handling.

Catalogue scope: 6 top-level activities

Grant Application

Planned

Funding opportunity identification, proposal development, institutional review, submission, award acceptance, and reporting compliance.

Catalogue scope: 7 top-level activities

Student Enrollment

Planned

Application submission, document verification, admission decision, fee payment, course registration, and orientation scheduling.

Catalogue scope: 6 top-level activities

Catalogue entries

Functional areas

Published references

In validation

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